Customer Relationship Manager

A centralized system that syncs rates and availability across all booking channels in real time, ensuring consistent pricing and preventing overbookings.

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A Customer Relationship Manager (CRM) is a system designed to help properties manage interactions with guests, track their preferences, and build stronger relationships. It centralizes guest information, communication history, and marketing activities.

Brandku is BooknPay’s Customer Relationship Management (CRM) system designed to help hospitality businesses build stronger relationships with their guests.

Brandku centralizes guest data and interactions, allowing properties to understand their customers better, communicate more effectively, and increase repeat bookings.

Property-Specific Member Database

Store guest and member data based on actual bookings at your property. Promotions are sent only to guests who have previously booked at the same hotel, not to all BooknPay members.

This ensures higher relevance and helps increase repeat bookings. Guest data can also be imported easily into the system.

Campaign Management from Admin

Create and manage marketing campaigns directly from the admin panel. Control campaign content, messaging, schedules, and targeting without technical complexity.

Email Blast Feature

Send promotional emails, special offers, and announcements to selected guest segments in just a few clicks. Perfect for upcoming promotions, seasonal offers, and loyalty campaigns.

Key Features of BooknPay CRM

  • Guest Profiles: Maintain complete guest information, history, and preferences
  • Communication Automation: Send emails promotions automatically
  • Segmentation: Categorize guests for targeted campaigns
  • Promotion Management: Create and distribute offers and vouchers

Benefits of Using BooknPay CRM

Improve guest engagement and loyalty

Personalize marketing and promotions

Automate communication and reduce manual work

Gain insights from guest behavior and analytics

Centralized guest management in one dashboard

Let’s Build Something Better Together

Whether you need a powerful Booking Engine, seamless Channel Manager, or a complete Front Office System, Book n Pay has the solutions to support your growth. Reach out now and discover how we can transform your hospitality operations.